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FAQ's & policies

WARRANTY
 

Built with Pride — Backed with Integrity
 

At ARMY ANT GEAR, we take pride in the quality and craftsmanship of every product we make.

We warrant all ARMY ANT GEAR products to be free from defects in materials and workmanship for a period of six (6) months from the date of purchase.

This warranty applies only under normal use, care, and maintenance, and does not cover ordinary wear from regular use or misuse of the product.
 

If you believe your product contains a defect in material or workmanship, cease use immediately and contact us for assistance. Should a product be confirmed as defective, ARMY ANT GEAR will, at its discretion, repair or replace the item at no cost to the consumer apart from shipping to the factory. All warranty claims must include original proof of purchase.
 

This is a Limited Warranty and represents the sole and exclusive warranty offered by ARMY ANT GEAR. It may not be expanded or modified by any dealer, employee, or agent, nor by any representation, description, or prior course of dealing.

 

Important Notes
 

  • Natural materials, such as leather, are used in the manufacture of certain ARMY ANT GEAR products. Variations, textures, and natural markings are inherent to these materials and do not constitute defects.

  • Products are used strictly at the user’s own risk.
     

Limitation of Liability
 

In no event shall ARMY ANT GEAR be liable for any injury, death, punitive, exemplary, incidental, or consequential damages, including but not limited to loss of profits, time, or other indirect losses arising from the use or inability to use the product, regardless of the form of action or theory of liability, whether in tort (including negligence) or otherwise, even if ARMY ANT GEAR has been advised of the possibility of such damages.

 

Firearm Safety Disclaimer
 

Firearm safety is the sole responsibility of the firearm owner and user.
Always handle every firearm as if it is loaded.
Always practice safe carry and storage habits.

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ALWAYS BE RESPONSIBLE. ALWAYS BE SAFE.

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SHIPPING POLICY

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Orders are shipped direct from South Africa — Delivered to Your Door in the USA

Every order is handled with care and precision to ensure you receive your products safely and promptly.

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Order Processing

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Orders are typically dispatched within 1–3 business days after payment checkout.
Please note that weekends and South African public holidays are excluded from processing times.

Once your order has been shipped, you will receive a tracking number and confirmation e-mail so you can follow your shipment every step of the way.

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Shipping Method

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All international orders are shipped via Express International Courier for fast, reliable delivery and full tracking capability.
Typical delivery times range from 3–10 business days, depending on courier schedules and customs clearance times.

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Shipping Costs

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To make international delivery more accessible, shipping costs are shared between ARMY ANT GEAR and the customer.
Your final shipping rate will be clearly displayed at checkout before payment.

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Duties and Taxes

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All care is taken by ARMY ANT GEAR to cover any applicable import duties or taxes when shipping to the United States.
However, in the unlikely event that additional customs fees or import duties are charged by U.S. authorities, these will remain the responsibility of the customer.

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Delays and Exceptions

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While we make every effort to ensure timely delivery, international shipping times may occasionally be affected by customs inspections, courier delays, public holidays or acts of God.
We appreciate your patience and understanding in such cases.

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Contact Us

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If you have any questions regarding your order or shipping, please contact our team at
store@armyantgear.com for prompt assistance.

ARMY ANT GEAR — For Those Who Carry With Purpose.

RETURNS & EXCHANGES POLICY

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At ARMY ANT GEAR, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’ll do our best to make it right.

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Return & Exchange Periods

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We offer:

  • 30-day returns or exchanges for eligible products.

  • 7-day refunds (in the form of store credit) for online purchases.

To initiate a return or exchange, please contact us via store@armyantgear.com.

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Conditions of Return

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To qualify for a return, the following conditions apply:

  • The product must be unused, undamaged, and in its original packaging .

  • Returns exclude personalized or custom-made products.

  • All returned goods will be inspected to verify that they meet the above conditions before any credit, exchange, or replacement is issued.

  • Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

ARMY ANT GEAR reserves the right to refuse a return if the product shows any signs of use, wear, damage, or is not returned in its original condition and packaging.

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Sale Items

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  • No returns or refunds will be accepted for sale or discounted items.

  • An exchange for a different product of equal value may be requested within 30 days of purchase.

  • Proof of purchase is required for all sale exchanges.

  • Please note that no returns will be processed during major sale events (e.g., Black Friday) — returns and exchanges from these periods will be handled after the sale event concludes.

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Refunds & Processing

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  • Approved refunds will be issued as store credit within 5–7 business days after inspection of the returned item.

  • Store credit will be issued via email and can be used toward any future purchase at armyantgear.com.

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How to Start a Return

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  1. Email store@armyantgear.com with your order number, proof of purchase, and reason for return.

  2. Our team will review your request and provide the next steps and return instructions.

ARMY ANT GEAR — For Those Who Carry With Purpose.

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